CLIENT PROJECTS

Salesforce Implementation

This client approached us for consultation on how to implement a Customer Relationship Management (CRM) system. Based upon the client's customer aquisition, service, and retention model, we recommended Salesforce.

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This client's sales team was rockin' & rollin' in less than 3 weeks, all employees trained on how to use the platform, and 100% platform adoption by all users.

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"Now we can go sell the hell out of this stuff!" - National Sales Manager of client

Remote workforce

When the pandemic happened early 2020, it completely changed what it meant to telecommute to your job. 

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This client transitioned his entire staff to 100% remote. We allowed them to access an on-premise accounting server using a remote control software called Teamviewer. Each user was setup with unique credentials, multi-factor authentication, and full end-to-end encryption while connecting to the on-premise server.

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"Thank you so much I'm able to get so much work done and not have to take my babies to childcare twice a day!" - Ecstatic remote employee of client.

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Tech support

This client had about 90 employees, a Managed Service Provider (MSP) for network support but didn't have any end-user support. Employees were plagued with issues including faulty hardware, improper software configurations, poor Wi-Fi placement, and overall lack of IT support.

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We stepped in at first offering hourly support. After a week we moved them to a 3-month SLA contract at an affordable flat rate. It's been over a year now and we still provide end-user support 100% remote over the phone, email, or text message. Whatever works for the client.

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"We used to complain about the Wi-Fi and printing all the time. Now, we don't even think about anything being slow in the office anymore." - Marketing team of client.

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EVERYONE IS CONNECTED

Expanding an office space is both exciting and expensive especially when you're spread out across different suites.

This client approached us for consultation on how to connect a backbone between all their suites as they tripled their sales team. 

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After completing an on-premise network needs assessment, we partnered with a local low-voltage provider to handle the job.

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Now, the client has 5 separate suites across two buildings connected on a single network. Just what they wanted.

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"I used to feel like we worked in silos, the same company but not really. Now, we can access everything on each suite floor as if we were all connected." - VP of Operations of client.

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Microsoft 365 Training

This client approached us for consultation on how to maximize on their technology investment for Microsoft O365. We developed several department specific training curriculums including Tips & Tricks for Outlook, SharePoint, MS Teams, OneDrive, and Project. Full video tutorials, live-training, and 30 days extended remote user training. Productivity shot through the roof with the increase in collaborative tools that have been there this whole time. 

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"I can't believe how we used to do things. We are in the stone ages and now we don't even email files anymore. Not to mention, I have all files on any device I use." - Sales Manager of client.